Improve individual and group performance of agents by analyzing and developing instructional solutions including process documentation, work instructions, classroom training, elearning, job aids and knowledge articles.
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Produce instructor guides and participant materials to support instruction.
Use instructor guide standards that facilitate solid delivery of instruction.
Instructor evaluation and sample instructor guide attached for reference.
Analyze, design and produce solutions that help our agents meet and exceed performance requirements and business goals using instructional design methodology such as ADDIE/SAM/Other.
Identify opportunities to improve agent performance through training and knowledge; make recommendations based on findings. This will involve participating in calibrations and listening to live calls, shadowing agents, reviewing metrics and trends.
Lead training efforts and produce strategies to impact behavioral change, based on documented performance requirements or other metrics.
Build documentation for knowledge management system
Create evaluation strategies (3 levels) for all learning solutions
Develop project plans that include review checkpoints for content approval.
Solicit feedback from internal team relative to instructional standards and process documentation.
Facilitate review meetings following pilots to determine needed changes to content.
G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients’ job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.
At G-TECH, we embrace a personalized approach to professional staffing, recognizing the important link between employee and employer satisfaction. We work tirelessly to connect qualified job seekers with positions that align with their career goals, skillsets and personalities. Upon placement, we support our employees throughout the duration of their assignments, providing them with a direct point of contact who serves as a dedicated advocate and sounding board. As our employees can attest, this approach is consistently effective in bettering the contract employment experience.
At G-TECH, our mission is simple: we are dedicated to connecting great people with great places to work.