• Technical Support

    Posted Date 2 months ago(10/16/2018 2:13 PM)
    ID
    77845
    # of Openings
    1
    Recruiter
    Bridget Wilkie
    Category
    Project / Program Management
    Recruiter Email
    bwilkie@gogtech.com
    Job Location
    US-MI-Auburn Hills
  • Responsibilities

    • Review, analyze, and evaluate various systems operations.
    • Documents, tracks, and monitors the problem to ensure timely resolution.
    • Performs advance root cause analysis and develops checklists for typical problems. Provide technical support on a variety of issues.
    • Escalate problems to next level support professionals when necessary.
    • Individual will be responsible for leading Quality Validation initiatives within Technical Service Operations Organization.
    • Work directly with suppliers to coordinate projects.
    • Analyze Parts catalog inquiries from Dealer technicians, understand trend and present to Senior Management.
    • Attend Warranty and Safety meetings, manage issues related to Parts, Service Information, Diagnostic, Owner’s Manual and Wiring.
    • Good communication and presentation skills required.
    • Must be proficient with formula/chart with MS Excel and Google sheets.
    • Vehicle technical knowledge is an asset.
    • Need to be Technically sound with Vehicle system and layout knowledge.

       

    • Experience in supervising teams to Plan and execute projects, Set target and monitor delivery.

       

    • Strong attention to detail along with Presentation skills.

    • Conduct weekly meetings with Senior Management

       

    • Ability to work crossfuntionally with Suppliers and Offshore team to Establish processes to increase productivity

       

    • Analyze warranty, field and feedback data, present and initiate projects to address concerns and track progress

    Qualifications

    • Requires a Technical Bachelor's degree and 5-8 years of experience in the field or in a related area.
    • Demonstrate excellent ability to support, review, analyze, and evaluate various systems operations.
    • Demonstrate ability to communicate to all user community in written and verbal form.

     

    Travel

    • May be required to drive a company vehicle – valid drivers license and clean driving record required.
    • May be required to travel – domestic & international (0-20%)

    Overview

    G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients’ job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.

    At G-TECH, we embrace a personalized approach to professional staffing, recognizing the important link between employee and employer satisfaction. We work tirelessly to connect qualified job seekers with positions that align with their career goals, skillsets and personalities. Upon placement, we support our employees throughout the duration of their assignments, providing them with a direct point of contact who serves as a dedicated advocate and sounding board. As our employees can attest, this approach is consistently effective in bettering the contract employment experience.

    At G-TECH, our mission is simple: we are dedicated to connecting great people with great places to work.

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