Define Solutions & Document Requirements
• Understand business processes and business needs.
• Document business requirements and specifications, including functional requirements, flow charts, process descriptions, use cases, user stories and data specifications.
• Identify process improvements/solutions in products to improve lender experience.
• Identify gaps between products in implementation methods and work on solutions.
• Work with Client Relations Managers, Product owners and other Business Analysts to gather business requirements and specifications for all releases.
• Understand how the business works in order to perform regression for a given product for every release.
• Maintain and meet all release tickets, priorities, schedules and project plans.
• Perform Integration Testing and User Acceptance Testing (UAT) and Functionality Testing.
o Define and review test plans.
o Document and deliver test results to all stake holders.
• Demonstrate functionality to internal teams, partner teams, clients and prospective clients
• Ensure the on time release of deliverables by coordinating schedules with development and implementation teams at ODE, DMS partners, other partners and clients. Implementation teams may include project managers, client implementation managers, development managers, business analyst, QA, release deployment managers and relationship managers.
• Monitor usage, gather feedback and proactively identify opportunities for improvement, including writing new requirements for new functionality.
• Responsible for solution success – monitor and report on key usage metrics.
• Troubleshooting & subject matter expertise with production issues.
Required Skills and Knowledge
• Ability to understand technology and business process and how the two are dependent upon one another for solution delivery
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel, Visio, PowerPoint, SharePoint)
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Bachelor degree in Business or Computer Science preferred
• 5+ years of experience as a Business Analyst developing business requirements, process flows, and program charters and/or statements of work
• Experience running client meetings for gathering requirements, managing projects, collaborating on solutions and resolving issues
• Experience developing test cases for both web applications as well as desktop applications
• Excellent teamwork skills
• Ability to work with and interact with other departments throughout the organization
• Experience is in Auto Finance Industry is a plus
G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients’ job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.
At G-TECH, we embrace a personalized approach to professional staffing, recognizing the important link between employee and employer satisfaction. We work tirelessly to connect qualified job seekers with positions that align with their career goals, skillsets and personalities. Upon placement, we support our employees throughout the duration of their assignments, providing them with a direct point of contact who serves as a dedicated advocate and sounding board. As our employees can attest, this approach is consistently effective in bettering the contract employment experience.
At G-TECH, our mission is simple: we are dedicated to connecting great people with great places to work.