• Network Engineering Senior

    Posted Date 1 week ago(7/12/2018 12:54 PM)
    ID
    77058
    # of Openings
    1
    Recruiter
    Bradley Vande Kieft
    Category
    Information Technology (IT)
    Recruiter Email
    bvandekieft@gogtech.com
    Job Location
    US-MI-Dearborn
  • Responsibilities

     

     

    • This technical position will be part of a team providing engineering function for UCCE, dialer/best time to call, and call recording applications/infrastructure. UCCE is the telephony platform supporting our client's Credit call centers globally.
    • Assists in the design, integration, and maintenance of the technical infrastructure and services (all aspects of the technology life-cycle) in the UCCE/Dialer/BTTC/Call Recording space
    • Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services
    • Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
    • Work with Cisco TAC and assume the lead managing the Contact Center Enterprise environment
    • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems
    • Works on problems of diverse scope where analysis requires evaluation of identifiable factors call routing, queues
    • Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes
    • Reviews or presents technology solutions to working teams, suppliers, and customers.
    • Keep up-to-date on relevant competitive solutions, products and services.

     

     

     

    Qualifications

     

     

    • Demonstrated ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT)
    • Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required
    • 3+ years of UCCE experience, installing and advanced configuration on Cisco Call Manager platforms; technical knowledge of Cisco UCCE - ICM, CVP, CUIC and Finesse
    • Experience of introducing new infrastructure technologies, designing or implementing complex components and services, building, testing, and integrating infrastructure components or services, applying security and controls policies for infrastructure components

     

    Preferred Qualifications

     

    • Experience with shell scripting in Bash, KSH, and Perl
    • Basic experience with LDAP Administration
    • Demonstrates initiative, ability to work independently and with a strong sense of system ownership, ability to multi-task
    • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail
    • 5+ years of experience administrating Unix/Linux servers (Red Hat and/or SUSE SLES preferred); Strong understanding of Linux server hardware and network configuration
    • Knowledge of Windows Server & Linux OS, Windows/Linux scripting

     

    Education 

    • Bachelor's degree or equivalent experience required

     

    Overview

    G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients’ job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.

    At G-TECH, we embrace a personalized approach to professional staffing, recognizing the important link between employee and employer satisfaction. We work tirelessly to connect qualified job seekers with positions that align with their career goals, skillsets and personalities. Upon placement, we support our employees throughout the duration of their assignments, providing them with a direct point of contact who serves as a dedicated advocate and sounding board. As our employees can attest, this approach is consistently effective in bettering the contract employment experience.

    At G-TECH, our mission is simple: we are dedicated to connecting great people with great places to work.

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