• Connected Services Analyst

    Posted Date 2 months ago(5/30/2018 1:38 PM)
    ID
    76729
    # of Openings
    1
    Recruiter
    Bridget Wilkie
    Category
    Infotainment
    Recruiter Email
    bwilkie@gogtech.com
    Job Location
    US-MI-Auburn Hills
  • Responsibilities

    • Operations Support Analyst will be responsible for optimizing connected vehicle operations by making sure all service level objectives are met and offering timely and effective resolutions to outages as well as issues that directly impact connected customers.
    • Manage customer tickets flow and ensure timely assignment and resolution through cross functional collaboration
    • Lead the analysis, triage, resolution and management of connected customer issues and system outages
    • Coordinate and collaborate with internal as well as external engineering and IT teams to understand the backend process flow and functionality for each connected feature
    • Participate in design reviews, product launch and maintenance deployment meetings to provide insights on lessons learned
    • Address all executive escalations and stolen vehicle requests with urgency and commitment
    • Prepare and present reports to management on all major customer issues

     

    Qualifications

    • A bachelor’s degree and minimum 3 years overall experience
    • Minimum 2 Years’ experience in automotive Connected Services program
    • Understanding of vehicle’s connectivity architecture
    • Customer case management experience
    • Highly motivated cross functional team player with strong problem solving skills
    • Strong sense of urgency and dedication to customer experience
    • Excellent organizational, multi-tasking and time management skills
    • Excellent written and verbal communication skills
    • Excellent knowledge in Microsoft Office (Excel, Word, Power Point)

    Preferred Qualifications

    • Prior experience at an automotive OEM in Connected Services or Connected Vehicles
    • Working knowledge of connected vehicle platforms, tools and processes
    • Prior experience with the production ticketing systems and processes at a major OEM and/or connected services provider

    Travel

    • Will be required to drive a company car.
    • Valid driver’s license is required as well as a clean driving record.
    • Will be required to travel domestically and internationally up to 20%.

    Overview

    G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients’ job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.

    At G-TECH, we embrace a personalized approach to professional staffing, recognizing the important link between employee and employer satisfaction. We work tirelessly to connect qualified job seekers with positions that align with their career goals, skillsets and personalities. Upon placement, we support our employees throughout the duration of their assignments, providing them with a direct point of contact who serves as a dedicated advocate and sounding board. As our employees can attest, this approach is consistently effective in bettering the contract employment experience.

    At G-TECH, our mission is simple: we are dedicated to connecting great people with great places to work.

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