• Customer Service Representative

    Posted Date 2 weeks ago(4/6/2018 9:13 AM)
    # of Openings
    Nikki Sakaria
    Recruiter Email
    Job Location
  • Responsibilities

    • Workload Efficiency and Quality Management for MST's and/or Transactions
    • Adhere to the agreed cycle times between Engineering Solutions (ES) and GCP.
    • Monitor quality of documents submitted by ES and provide work process guidance.
    • Ensure documents submitted to internal partners, stakeholders, and suppliers comply with GCP quality standards.
    • Understand Delegation of Authority for Spend and Commit including override approval process.
    • Identify, analyze and resolve supply and transactional procurement issues (purchasing and payables). Involve other purchasing team roles if required.
    • Contribute to work process improvements.
    • Functional Mailboxes and MST Package Processing
    • Monitor functional mailboxes for new incoming MSTs.

    • Enter MST/Purchase Order information into tracking database.
    • Inquiry and Bids
    • Prepare bid lists and create inquiries for capital equipment and materials.
    • Ensure material requisition (MST package) and competitive bid process is followed for each requisition as called for in the project supply plan.
    • Purchase Order Write-ups & Finalizations
    • Enter Purchase Order into purchasing system.
    • Update existing orders with addenda.
    • Input and distribute purchase orders and addenda in accordance with project instructions.
    • Set up purchase orders in the Progress Billing Management System.
    • Training & Expertise
    • Provide training for eMST process, purchase order/addendum input processing.
    • Guide and assist internal partners. Be the knowledgeable focal point for supplier and internal partner transactional procurement issues.


    • High level of skill utilizing the purchasing systems
    • Excellent communication and teamwork skills
    • Fluent in MS Office, Outlook
    • Initiative and proactive self-management
    • SAP



    • High School Degree



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