• Technical Support Engineer

    Posted Date 2 weeks ago(5/15/2018 7:26 AM)
    ID
    75947
    # of Openings
    1
    Recruiter
    Chris Mikoliczeak
    Category
    Information Technology (IT)
    Recruiter Email
    cmikoliczeak@gogtech.com
    Job Location
    US-MI-Troy
  • Responsibilities

    • Users’ single point of contact for IT support and works with various aspects of our IT environment, including major project involvement with server, network, and database solutions.
    • Deliver timely remote and onsite technical support for end users via phone, email, and IM, and implement corrective solutions.
    • Attain a high first level call closure rate by using a wide range of remote software tools to troubleshoot and resolve desktop, server, and network problems.
    • Independently investigate possible solutions to previously unseen issues.
    • Identify opportunities and recommend/implement solutions for improving service efficiency.
    • Work with various groups in the organization to develop and implement IT and business projects as required.
    • Train users on various technologies.
    • Work with outside vendors to coordinate efforts towards supporting business initiatives, as part of projects.
    • Develop and maintain formalized documentation to assist in quickly closing calls, including Help Desk Procedures, tech tips, and knowledge bases.
    • Build and configure desktops, laptops, and tablets.
    • Active Directory and Exchange account administration.
    • Escalate, as appropriate, to management or other teams any incident needing additional resources or management awareness, maintaining ownership of the call and closing the call with the user within established SLAs.
    • Available for 24x7 rotating on-call shift.

     

    Qualifications

    •  1+ years of work experience in a fast-paced Helpdesk working on a variety of items.
    •  Must have the ability to prioritize and complete multiple jobs simultaneously.
    • Team-oriented, good at sharing and asking for help when needed.
    • Self-motivating, needs to be able to stay on task and work diligently without constant supervision.
    • Proficiency in Windows desktop operating systems, Microsoft Office, and Active Directory.
    • Experience with Exchange is a plus.
    • Proficiency with Laptops, Desktops, and Tablets.
    • Proficiency in hardware and application software including, but not limited to, VPN, network printers/copiers, Outlook, network connectivity, and PC hardware repair and upgrades.
    • Solid foundational understanding of networking concepts is required.
    • Microsoft certification is preferred.
    • Experience with basic server troubleshooting.
    • Experience in Windows server 2008 and 2012 preferred.
    • Experience with VMWare Virtualization preferred.
    • Experience with Active Directory Security Administration and Group Policy.
    • Experience with PowerShell Scripting is a plus.

    Education

    • High school diploma or equivalent, college diploma desired

    Overview

    G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients’ job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.

    At G-TECH, we embrace a personalized approach to professional staffing, recognizing the important link between employee and employer satisfaction. We work tirelessly to connect qualified job seekers with positions that align with their career goals, skillsets and personalities. Upon placement, we support our employees throughout the duration of their assignments, providing them with a direct point of contact who serves as a dedicated advocate and sounding board. As our employees can attest, this approach is consistently effective in bettering the contract employment experience.

    At G-TECH, our mission is simple: we are dedicated to connecting great people with great places to work.

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