Support Analyst responds to user requests and incident tickets requiring application level intervention. The resource will support the current tool suite and is needed in preparation for application upgrades and addition of new functionality to these tools.
Second level support for the service asset and configuration mgmt. tools works directly with first level support and end users to resolve trouble tickets in a timely manner. Manage team ticket queue and resolve in timely manner
Develop and maintain accurate technical and user documentation. Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
THIS POSITION IS A W-2 OPPORTUNITY
(C2C or 1099 resources will not be considered)
BS-Information Systems, Computer Science, Engineering, or other technical curriculum
G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients’ job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.
At G-TECH, we embrace a personalized approach to professional staffing, recognizing the important link between employee and employer satisfaction. We work tirelessly to connect qualified job seekers with positions that align with their career goals, skillsets and personalities. Upon placement, we support our employees throughout the duration of their assignments, providing them with a direct point of contact who serves as a dedicated advocate and sounding board. As our employees can attest, this approach is consistently effective in bettering the contract employment experience.
At G-TECH, our mission is simple: we are dedicated to connecting great people with great places to work.